What type of system do I need to run Vstroker content?

Vstroker software is compatible with both PC AND MAC
For a PC, you need an Intel Pentium 4 1.3 GHz or AMD AthlonXP 1500 or better processor with at least 2 GB of RAM and 20 GB of available hard drive space. You should be running Windows XP or later with all current service packs and updates installed. For a MAC you will need a Intel Core™ Duo 1.83GHz or faster processor, with at least 1 GB of RAM. You will also need the latest version of Adobe AIR installed on your PC or MAC. You can download AIR for free at get.adobe.com/air.

What type of internet connection do I need?

You will need a high speed (DSL or broadband) internet connection to download Vstroker-compatible media.

Where do I find Vstroker-compatible content?

Our member’s area contains a wide selection of content for you to enjoy. Your purchase of the Vstroker includes a free 14-day trial membership! We also offer premium individual downloads from the biggest names in adult entertainment. The Vstroker is also compatible witha variety of third party applications. Even more ways to use your Vstroker are coming soon!

If I cancel my membership within 14 days, will I be billed membership charges?

No. Your 14 day membership is absolutely FREE! You can cancel anytime within the 14 day period without any charge made to your credit card.

How do I use the Vstroker?

Plug the USB dongle into your computer. Insert two AAA batteries into the battery compartment. The Vstroker easily screws onto the back of your Fleshlight. Download and start any Vstroker compatible media—start with your free video or download content from our members area—once the media is running, it will respond to your every stroke!

Do I need to install any drivers?

No, the USB dongle is plug and play and will install its own drivers on your computer when you plug it in. Your computer will recognize the Vstroker and inform you when the drivers have installed. This usually takes 15-20 seconds. You will need to make sure you have an updated version of Adobe AIR installed which you can download for free at get.adobe.com/air.

Does the Vstroker require batteries?

Yes, it requires 2 AAA batteries. Two batteries are provided in the box your Vstroker was shipped in.

How do I attach the Vstroker to my Fleshlight?

After inserting the batteries, screw the electronics housing tightly onto the adapter piece. Remove the small end-cap that came with your Fleshlight. Then screw the adapter piece onto the top of your Fleshlight. Like the Fleshlight cap, it can be adjusted to provide more or less air flow as you prefer.

How can I tell if my Vstroker is communicating with my computer?

The LED on the Vstroker will illuminate solid green when it is turned on. It will begin flashing green when the USB dongle is plugged in to indicate that it is communicating with your computer.

Is the Vstroker durable?

The chip insider your Vstroker is encased in heavy-duty plastic. It is as durable as a game controller or remote control. Normal or even rough use will not affect it. You should try not to drop, crush or bang the Vstroker on anything.

Is the Vstroker waterproof?

The electronics housing is NOT waterproof and contains electronics. Never allow liquids to get inside the battery compartment or the electronics housing. The adapter piece is intended to be removable for cleaning and is waterproof.

How do I wash my Vstroker?

You should not allow liquids inside the battery compartment or in the electronics housing. You can clean the outer surfaces of the electronics housing with a dry cloth or tissue. The adapter piece can be washed with water or isopropyl (rubbing) alcohol the same as your Fleshlight. Allow all components to dry thoroughly before use.

Is this product built to last?

The soft, pliable, non-vibrating Real Feel Super Skin® masturbation sleeve is made from a patented, high-quality material designed to replicate the sensation of penetrative sex. The molded sleeve comes housed in an attractive and sturdy canister that resembles an ordinary flashlight, allowing for simple and discreet storage. It's easy to use and clean, and is 100 percent safe. With proper usage, your Fleshlight will give you a lifetime of enjoyment!

How big is the Fleshlight?

The Fleshlight is approximately 10 inches in length and 4 inches in diameter.

Are Fleshlight sleeves made with latex or plastic or silicone?

No. The Fleshlight material is a company secret covered by a series of US patents. No other sex products are built with the same feel and durability as the Fleshlight. Words can not explain this one of a kind product!

Does the Fleshlight material contain phthalates?

Phthalates are defined as "any of various salts or esters of phthalic acid used especially as plasticizers and in solvents." There is quite a bit of controversy surrounding the use of phthalates in sex toys but it is our pleasure to assure you that the Fleshlight material DOES NOT CONTAIN phthalates.

How do I use the Fleshlight?

Warm your Fleshlight sleeve by removing it from the case and soaking it in a sink/tub filled with warm water. If necessary, drain the water and repeat the process with new warm water. Do NOT boil or microwave your sleeve! Shake off the water and re-insert the sleeve into the Fleshlight case, adjust the tightness of the cap at the bottom to vary the suction, and finish by applying a liberal amount of lubricant to the orifice and yourself. If the Fleshlight still feels too cold to you, then next time try warming the lube in the sink/tub at the same time as the sleeve. The Fleshlight is now ready for use.

What is the best way to clean the Fleshlight?

Simply rinse your removable Fleshlight sleeve with warm water from your sink and allow time for it to dry before storing. Do NOT use soap to clean your Real Feel Superskin sleeve. For tough cleaning, we suggest using a little isopropyl alcohol. To maintain that soft feel, sprinkle a liberal amount of corn starch on the sleeve and shake off the excess powder. We do NOT recommend the use of talcum or baby powder.

What is the best way to dry the Fleshlight Masturbation Sleeves?

Shake out as much water as possible and place in a well ventilated area - near a window or next to a fan. For quick drying, slide a thin cloth/towel through it from one end to the other. When you return it to the case, make sure to leave the end caps loose so that air can continue to circulate.

Why is my Fleshlight sleeve sticky when I rinse and dry it?

Your masturbation sleeve is NOT defective. It may be stored in its tacky state. When it comes time for using the Fleshlight, just rinse the sleeve in warm water, let it dry and then apply lubricant. If you prefer to keep your sleeve as smooth as possible, simply powder it with a bit of corn starch.

If I cancel my membership within 14 days, will I be billed membership charges?

No. Your 14-day membership is absolutely FREE! You can cancel any time within the 14-day period without any additional charges.

What is my personal information used for?

We use your personal information only for billing and shipping. Your information is never sold, rented or shared with any other service or company. Besides your order, you will not receive any additional catalogs, mailings or emails (unless email updates are requested).

Is my online information secure?

We use CCBill to process all our transactions. CCBill uses the most advanced encryption technologies, which ensures you a secure transaction.

Why was my payment declined?

Credit card payments may be declined for any number of reasons. The best way to determine the cause of the failure is to contact the bank that issued your credit card.

Will I receive purchase confirmation?

Once your order is submitted, you will receive an initial email confirming your order. Once your payment processes successfully, you will receive a second email indicating "payment received". The final email will include your UPS or USPS tracking number, which is generated as soon as your tracking number is assigned. Be aware that it will be an additional 24-48 hours before UPS.com or USPS.com will be able to offer accurate tracking information.
Important: If you have submitted an invalid email address you will not receive automated notifications. Email addresses can not be modified once an order is submitted.

How do I follow up on the status of my order?

Use your desired method listed on Contact Us page.

How much does shipping cost?

All shipping is flat rate for any hardware purchase.
Free shipping within the USA (minimum $40 purchase)
Shipping to Canada: $20
International shipping to all other countries: $25

Where does Vstroker ship to?

We ship within the USA, Canada, Europe, and several coutries in other regions.

Why doesn’t my tracking number work?

Most tracking numbers will work within 24 hours of receipt of the e-mail notification. If you have received your tracking number but still can’t track your package 48 hours later, please contact us.

Do I need to pay duty, tax, or VAT on my order?

You are responsible for paying tax designated by your country or region. This may be requested by the courier at time of delivery.

Do you require a signature for delivery?

No, we do not require a signature for delivery.

Do I have to be home at time of delivery?

Carriers may leave the package with an apartment management office or even on your front/back porch if the driver deems that the area is secure enough to leave the package. Otherwise, a notice will be posted that a delivery attempt was made and it will offer a variety of ways for you to obtain your order.

What does the package look like?

All orders are shipped in a plain, cardboard box. The shipping label will identify the shipper as "Nextgen" and will not reference "Vstroker", "Sex Toy" or any other identifying description related to products designed for adults.

Can I change my shipping address?

Contact Us to make changes to your shipping address.

What happens if my package was sent back?

If a package is refused upon delivery and returned to our facility, the product value will be refunded upon receipt, less a shipping fee as well as the shipping fee charged by UPS/USPS to return the package to our facility.

How are orders shipped?

All orders are shipped via UPS or USPS depending on location.

How long does shipping take?

Our facility ships packages Monday thru Friday. Orders usually ship within 2 business days from the date that payment is finalized. Shipping within the Continental United States usually takes 3 business days. Shipping outside the Continental United States takes longer and varies by location and customs.

Can I return the item I purchased from you?

All items that are unopened and unused can be returned within 30 days of delivery for a refund of the purchase price minus our shipping fees. This includes shipments that are returned to us as rejected or unclaimed. After 30 days we will not issue a refund for any item, even unopened items.

My item is defective, what do I do?

If your item is defective or damaged, please contact our customer service department at service@vstroker.com so we can resolve the issue for you. You must contact us within 30 days of delivery for us to replace a defective or damaged item. After 30 days we will not replace or refund defective or damaged items.

Can I cancel my order?

Once an order is made it can not be cancelled. This is because our ordering process is automated and shipping generally happens the day of the order. However, we are more than happy to take returns so long as all items are unopened and unused . Please see above for more on the return policy.